Online Return Policy
HOW TO RETURN OR EXCHANGE AN ITEM PURCHASED ONLINE
For your convenience, we offer two return options for most items:
FREEReturns to any Famous Decoration Shop retail store.
Return to our warehouse via mail
For full details on each return option, please read the information below.

RETURN TO A RETAIL STORE
Here is what you need to return an online purchase to a store:
The unused/unworn itemin original packaging and with all paperwork, parts & accessories
Photo IDmatching Ship to/Bill to address
The ordere-Receipt(printed copy or mobile device display)
Returns made within30 dayswill receive a refund to the original method of payment used for the purchase.
Returns made between31 to 60 dayswill receive aMERCHANDISE CREDITcard. If the amount of the return is less than $5.00, cash will be refunded.
Returns over 60 days are not eligible for a refund.
You will be required to provide your name, telephone number, and postal code for a return or exchange transaction.
NOTE:Shipping charges are not included in the return amount.
If you paid for your order via PayPal, returns at our Famous Decoration Shop retail store locations will credit the Debit or Credit Card attached to your PayPal account.
MAIL YOUR RETURN TO OUR WAREHOUSE
If you do not wish to return your online purchase at a Famous Decoration Shop Retail Store location, you may mail back your items (at your cost) to our returns warehouse. Here’s how:
1.If your order arrived in asingledelivery (one box or bag),CLICK HEREto launch the self serve returns tool hosted by Narvar
OR
If your order arrived inmultipledeliveries,CLICK HEREto download and print a return merchandise authorization form.
Note: You cannot mail your order to the warehouse unless you complete one of these steps.
2. Pack the unused/unworn item(s) securely in the original product packaging with all paperwork, parts, and accessories to ensure credit.
3.Ensure the Return Merchandise Authorization form (RMA) you received via email and manually printed off is enclosed with the item(s) being returned. Returns sent without a Return Authorization (RMA) form will delay processing of your return.
4. Remove all extra labels from the outside of the box and affix the return label you received via email to the outside of it.
5. Send the return package to the following address:
73 Church St
Preston , United Kingdom (UK)
PR7P 3MX

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
In-person returns at our warehouse arenotaccepted.
We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.
All items must be returned unused/unworn, in original product packaging and with all paperwork, parts and accessories to ensure credit.
To receive credit, items must be returned within 60 days of the order date. The postmark date of the return package will be considered the return date.
You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).
Credit for gift returns will be issued to the original purchaser.
As we are maintaining physical distancing at all facilities, processing times may be slower than usual and could take up to 2-3 weeksto process the return and refund.Please note: In-person returns are not accepted at our warehouse.Thank you for your patience and understanding.
If you have any additional questions, please contactCustomer Service.
DISCLAIMER
Famous Decoration Shop reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.